iRealities Technologies announces Intelligent Digital Interface (IDI) Solution a futuristic concept with natural language conversational interaction with Customers
Mumbai,May 2022:- iRealities Technologies (IR) introduces the futuristic concept of making interfaces engaging as well as intelligent. It is perhaps the only company with experience of almost 25 years of developing digital interfacing. It is no more man-to-machine interfacing but it is like a man to virtual man. In the human-to-machine interfacing, the machine part is being eliminated and it is going to become human to virtual/digital human interfacing.
There was always a machine between the enterprise and the user, that machine was eliminated thereby converting the enterprise into a digital human.
IR Technologies is cognifying the enterprise itself by bringing intelligence to the interfaces. In effect, the organization’s engagement with the customer increases. Rather than leaving it to the customer’s discretion for information, that he needs, the network effect understanding and neural networks can tell customers like an experienced attendant can guide customers through the information and make it more relevant to them. This is beyond persuasion where it can only influence the user externally, now intelligence handholds the users. An intelligent interface is internal to the users’ journey.
IRs intelligent digital interface seeks to eliminate the machine between the enterprise and the user. This revolutionary concept converts enterprise into digital human as we enter the age of Artificial Intelligence.
Elaborating further, Prasad Ajgaonkar, Founder, iRealities Technologies said, “Every aspect of our personal or professional life is getting quantified and cognified. On the other hand, the digital-first generation is multitasking so much that there is a scarcity of time and attention.”
“In this world of abundance and scarcity of time, enterprises have only one choice and that is to make access to their information intelligent, this calls for looking at user interfacing with a different perspective. At iRealities, we are poised to address this challenge because of our experience in building digital interfaces for the last 25 years. We have always been the first to introduce new ways of interfacing in the country and the Intelligent Digital Interface is the next stage.” he further added
“We are making a natural language communication where the way you speak to an enterprise representative, you can talk to enterprise websites or applications. So there is natural language processing which is an integral part of the Intelligent Digital Interface. Just the way the individual (sales representative or customers support) uses his wisdom to give the right kind of information to understand customer needs, the interfaces also convert knowledge into wisdom and provide the right information. That helps the customer and as well as the information seeker to go to the right point which is his benefit at the same time which benefits the organization.” Says Manjusha Raut, Product Evangelist at iRealities.
The conversational User Interface offers multiple benefits in terms of better engagement and trust-building with end-user through proper interaction, Better user experience, convenience & decision support as filling out a time-consuming form & adjusting questions based on the user’s answers. Cross-platform integration & Compatibility creates a seamless progression and allows personalization.
It’s a ground-breaking innovation with a solution set. It understands customers at a personal, detailed level that makes it possible to “micro-personalize” products and services.